1. Upon completing this Reservation process, Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) undertakes to use best endeavours to forward your reservation to your chosen accommodation (hereinafter called "the Accommodation Provider") as soon as is reasonably possible.

2. In the unlikely event that you the Customer reserve accommodation through Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) with the Accommodation Provider and that Accommodation Provider subsequently fails, refuses or neglects to provide you the Customer with the reserved accommodation, no liability shall attach to Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com). By completing this Reservation process, you the Customer agree to waive any claim against Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) for any losses or damages arising from the failure of the Accommodation Provider to provide you with any reserved accommodation, or in the event that the accommodation provided is inadequate, or in the event that the accommodation provided has been mis-described, or for any losses or damages (to include costs) incurred during your stay.
3. To secure your reservation with the Accommodation Provider, you the Customer must enter credit card details of a credit card validly and legally held by you. Where a Deposit is required to secure your booking, these amounts are debited from your credit card by Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) at booking time and are non-refundable.
4. Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) reserves the right to refuse to complete a reservation for you the Customer in the event that the details entered by you the Customer in this Reservation process do not meet the requirements as set by Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) from time to time.

4.1 Cancellations made via email/telephone:
Please note that all cancellations must be made using the login and password you are provided with. Cancellations made via email may not be guaranteed as being cancelled. Cancellations may be made by phone during Fáilte Online Hotel Reservations Ltd. office hours (9.30am - 5.30pm GMT Monday to Friday). Fáilte Online Hotel Reservations Ltd. will use its best endeavours to cancel your reservation if requested. You must ensure you receive written confirmation of the cancellation from either Fáilte Online Hotel Reservations Ltd. or the Hotel before the arrival date.
4.2 Changes and guest requests:
Please also note that all requests and changes to a reservation must be made using the login and password you are provided with. We cannot guarantee that any request or changes made by email will be amended in the required time. Amendments may be made via phone during Fáilte Online Hotel Reservations Ltd. office hours (9.30am - 5.30pm GMT Monday - Friday).
4.3 Valid Credit Card details:
Please note that all credit card details provided must be valid and correct. In the event of your credit card details being declined by our banking partner, notice of this will be provided via email automatically. It is important that you check all correspondence before you arrive at the hotel. If you do not contact us regarding the declined credit card details, it will be necessary for us to cancel your reservation within 2 days of arrival or in conjunction with the hotel's cancellation policy.
4.4 Short notice bookings:
Fáilte Online Hotel Reservations Ltd. dispatches your reservation to the hotel automatically. The hotel is then required to insert your details into their reservation database as soon as possible. Any reservations made at short notice (ie within less than 24 hours of arrival) may not yet be processed by the hotel upon arrival. However all reservation details can be retrieved instantly by the hotel using the Fáilte Online Hotel Reservations Ltd. management system.

5. The Customer is responsible to discharge to the Accommodation Provider the payment of the entire accommodation cost as specified, upon arrival at the accommodation venue and for any additional or extra requirements or costs incurred by the Customer with the Accommodation Provider. Where a deposit has been paid to secure the booking, then the Customer will discharge the balance of the accommodation cost as specified, upon arrival at the accommodation venue.

Actual costs payable are either in Euro or pounds sterling or US dollars, as indicated in the Reservation process. Indicative alternative currency rates are based on current exchange rates and are subject to fluctuation.

6. It is the sole responsibility of the Customer to inform the Accommodation Provider of any new or changed requirements including change in arrival time, departure time or cancellation. You the Customer should note that in the event of a cancellation, a cancellation fee may be charged by the Accommodation Provider to your credit-card account.
7. A proposed reservation shall be null and void in the event that your credit card has passed its expiry date.
8. A proposed reservation shall be null and void in the event that there are insufficient funds available on the credit card to complete the reservation.

9. By completing this Reservation Process, you the Customer authorise the Accommodation Provider to debit your submitted credit card for the sum of any cancellation costs owed, as set out above.

10. While Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) uses its best endeavours to ensure that the information as supplied to you the Customer and contained in the Reservation Process is accurate and up to date, no liability shall attach to Fáilte Online Hotel Reservations Ltd. Limited (t/a www.galwayhotelguide.com) its servants or agents, in the event that any of the information supplied within the Reservation Process has been altered or amended by the Accommodation Provider.

11. The laws governing the provision of these facilities shall be the laws of the Republic of Ireland.